[This Shipping Policy was last updated on 9-10-25]
At Alternative Touch, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, make purchases, or engage with our services.
1. Information We Collect
When you visit Alternative Touch (www.alternativetouch.com), we collect the following types of information:
- Personal Information: When you make a purchase, or contact us through our website, we may collect personal information such as your name, email address, shipping address, phone number, and payment information.
- Non-Personal Information: We may collect non-personal information through cookies or similar technologies. This can include details such as your browser type, device information, IP address, and pages you visit on our site.
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize your experience on our website. Specifically, we may use your data for the following purposes:
- To process and fulfill orders, including shipping and customer support.
- To personalize your experience on our website.
- To analyze how users interact with our website to enhance functionality and content.
- To send transactional emails relate to purchase, such as invoices.
- To comply with legal requirements and protect our rights.
- To detect, prevent, or address fraud, unauthorized access, or violation of terms.
3. How We Protect Your Information
We take appropriate measures to secure your personal data and prevent unauthorized access, alteration, or disclosure. These measures include using encryption technologies and secure payment processing systems. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data in the following situations:
- With Service Providers: We may share your information with third-party companies who perform services which includes, payment processors, shipping companies, and marketing platforms.
- As Required by Law: We may disclose your information if required by law or in response to a legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website, including:
- Essential cookies: Necessary for website functionality.
- Analytics cookies: Help us understand user behavior and improve performance.
- Advertising cookies: Tailor ads based on your preferences.
Managing Cookies
You have control over cookies and can manage them through your browser settings. However, disabling essential cookies may affect your ability to use certain website features, such as adding items to your cart, or completing a purchase.
Third-Party Cookies
Some cookies on our site may come from third-party services, such as:
- Payment gateways: To secure transactions.
- Analytics providers: To monitor user activity and improve website performance.
- Advertising platforms: To display personalized ads on other websites.
Your Consent
By using our website, your consent to the use of cookies as described in this policy, you can withdraw your consent by adjusting your browser settings, or opting out of specific cookie categories.
5. Data Security
We prioritize the protection of your data. Measures include:
- Encrypted payment gateways for secure transactions.
- Regular monitoring for potential vulnerabilities.
- Restricted access to personal data.
However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the rights to:
- Access, update, or delete your personal information.
- Update, or correct inaccuracies in your personal data.
- Opt out of receiving promotional emails by clicking the “Unsubscribe” link in our emails.
However, these rights may apply only in certain cases, we may decline your request as permitted by law.
7. Retention of Data
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal, regulatory, or contractual requirements.
Once data is no longer needed, we securely delete it or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, security, or privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information of children. If we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it. We encourage parents and guardians to monitor their children’s online activities and ensure they use our website with their consent. If a parent or guardian believes that their child has provided personal information, they can contact us at hello@alternativetouch.in for assistance, and we will promptly remove the data.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
11. Complaints
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us using the details provided below.
We will acknowledge your complaint within 3 business days and aim to resolve it within 30 days.
12. Contact Us
Website: www.alternativetouch.in
Email: hello@alternativetouch.in
Instagram: alternativetouch.in
