[This Terms of Service was last updated on 9-10-25]
Welcome to Alternative Touch! These Terms of Service govern your use of our website and services provided by Alternative Touch (www.alternativetouch.com). By accessing or using our website, purchasing products, or engaging with any of our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
1. Acceptance of Terms
By using our website and services, you agree to comply with and be bound by these Terms and all applicable laws and regulations. We reserve the right to update, modify, or change these Terms at any time without prior notice. Any changes will be posted on this page, and the updated Terms will become effective immediately upon posting. Please check this page periodically for updates.
2. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe on the rights of others. You are responsible for ensuring that your use of the website complies with all applicable laws and regulations.
- You may not use this website to transmit harmful or illegal content.
- You may not attempt to interfere with the functionality of the website or its services.
- You may not use any data mining, robots, or similar data gathering and extraction tools.
These terms of service apply to all users of this website, including browsers, vendors, merchants, customers and contribution of content.
This website is powered by WordPress, an open-source content management system, and utilizes WooCommerce for e-commerce functionality. We also use certain third-party tools and plugins to enhance your shopping experience, process payments securely, and manage the site’s performance.
By using this website, you confirm that your are at least 16 years old or accessing it under the supervision of a parent or guardian.
Any feedback, suggestions, or ideas submitted to us will become our exclusive property, and we are free to use them without obligation to you.
3. Product Information and Availability
We strive to provide accurate and up-to-date product information, including description, images and pricing. However, we do not guarantee the accuracy of this information and are not responsible for any errors or omissions.
Product availability and pricing is subject to change without notice. We reserve the right to limit the quantity of items ordered or to refuse an order at our discretion.
We make every effort to ensure that product descriptions, images and specifications on the website are accurate, complete, and up-to-date. However, due to the nature of handmade products, variations in color, texture, and design may occur, The actual appearance of products may also differ slightly from what is displayed on your screen, depending on your device settings and resolution. Please carefully read product description before purchasing.
While we aim to keep products in stock, availability can change. If an item is out of stock, we will notify you and offer alternatives or a full refund.
4. Ordering and Payment
When placing and order through the website, you agree to provide accurate, current, and complete information, including payment details, billing address and shipping address.
We reserve the right to refuse or cancel any order at our discretion, at any point for several reasons, including but not limited to inaccuracies in product availability, pricing, or shipping restrictions.
If your order is refused or canceled, we will promptly notify you via email. In cases where payment has already been made, a full refund will be refused.
Even after an order has been confirmed, we reserve the right to modify or cancel it if an error or issue arises. If we cancel and order, you will receive a full refund for any amount paid.
We also reserve the right to cancel or refuse any order if we determine, in our sole discretion, that the customer has acted in bad faith or is attempting to use the site for fraudulent or unauthorized purposes. We may cancel orders if we believe that the customer has violated any terms related to the use of the site or our services.
5. Shipping and Delivery
Shipping times vary based on location and are provided as estimates. Delays caused by couriers, customs, or other factors are beyond our control. Customers are responsible for providing accurate shipping details. We are not liable for delivery issues resulting from incorrect information.
Once an order is shipped, we will send you a tracking number. Please review our Shipping Policy.
6. Returns, Exchanges and Refunds
Due to handmade nature of our products, we do not accept, returns, or exchanges. Each item is crafted with care, and slight variations in design or color, it’s what makes our products unique. Please review our Refund Policy.
7. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, videos, and product designs, is the property of Alternative Touch or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any of our content without our express permission.
8. Privacy and Data Retention
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information when you interact with our website. By using our website, you consent to the collection and use of your personal data in accordance with our Privacy Policy.
9. Limitation of Liability
General Liability
To the fullest extent permitted by law, Alternative Touch shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, even if we have been advised of the possibility of such damages.
This limitation of liability is governed by and construed in accordance with laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru.
No Warranty
Our products and services are provided “as is” and without any warranties, express, or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
User Responsibility
You agree to use our products as intended and understand that we are not responsible for any misuse or improper handling of the products that results in damage or harm.
10. Indemnification
You agree to indemnify, defend, and hold Alternative Touch harmless from any claims, losses, liabilities, damages, and expenses, including legal fees, arising from your use of the website, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.
11. Termination
We may suspend or terminate your access to our website or services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to our interests or the interests of other users.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal action arising from these Terms will fall under Indian legal jurisdiction.
13. User Conduct
You agree to use this website only for lawful purposes.
Prohibited activities include, but are not limited to: Hacking, phishing, spreading malware, harassing, abusing, harming other users of website, violating any laws, or infringing on the rights of others.
14. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Website: www.alternativetouch.in
Email: hello@alternativetouch.in
Instagram: alternativetouch.in
