Shipping policy
Last updated: September 20, 2026
At Alternative Touch, all our products are handmade and crafted to order.
1. Preparation Time
Since every item is made-to-order, it takes 7-14 business days to craft your product before shipping.
2. Shipping Availability
We offer shipping across India. International shipping is also available upon request. For international orders, please DM us on Instagram or email us with your order details and destination, and we’ll assist you with shipping options and charges.
3. Shipping Rates
We offer a flat-rate shipping fee for all orders within India. For international orders, shipping charges may vary depending on the destination, package weight, and dimensions. Please DM us on Instagram or email us for international shipping rates.
4. Delivery Time
Within India: Once your order is ready for dispatch, it will be delivered within 5–7 business days.
International: Delivery timelines may vary depending on the destination.
(Note: Delivery times may vary due to unforeseen circumstances)
5. Order Tracking
Once your order is dispatched, you will receive a tracking number.
6. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us within 24 hours and we will assist you promptly.
(Note: Alternative Touch is not responsible for packages that are lost or damaged after delivery. If your package is marked as delivered but you have not received it, please check with neighbors or contact the carrier directly)
7. Shipping Address
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or package not being delivered caused by incorrect or incomplete address information.
8. Returns and Exchanges
If you receive a damaged or incorrect item, please contact us right away so we can assist you with the return or replacement.
- The product must be unused and in its original condition with tags intact.
- Proof of purchase and photos of the issue must be provided.
9. Contact Us
If you have any questions about shipping or need assistance with an order, please feel free to contact us.
Website: www.alternativetouch.in
Email: hello@alternativetouch.in
Instagram: alternativetouch.in